If you are experiencing issues, or if you have a feature request for the improvement of CMAST, please review the information below.  If you do not see information that will help you to resolve your issue, please fill out a request for assistance and submit it via e-mail to support@nfrc.org  and NFRC staff will assist you.

If a request is submitted via support@nfrc.org, please attach relevant information, such as screen captures of error messages, the version of CMAST, and describe the issue within the parameters of when it happened, what you were doing just before it happened, etc.

Please make sure your CMDOP.CDF files that have been saved have been saved to a different location (folder) than the C://ProgramData/CMAST as the uninstall & reinstall will reset that CMAST folder on the local computer.

Knowledge Base

• Bid Report Manual E0A1
• Bid Report Release Notes CMAST Web Update
• Bid Report Release Notes - 1.2.17
• Bid Report FAQ
• SA Registration Process (How To Register)
• CMA Informational Pack
• CMA FAQ (PDF)
• CMAST Known Issues
• CMAST Smart Sync Client Support

User Manuals

• CMAST User Manual 1.2 (December 2010)
• CMAST Smart Sync Training Manual (November 2017)
• CMAST Bid Report Training Manual (January 2017)

Tutorials

• CMAST Tutorials, including:
  • How to Register (2019)
  • How to Create Assemblies & Products in CMAST (2019)
  • How to Create a Project in CMAST (2019)
  • How to Create a Bid Report (2019)
  • How to Create a Label Certificate (2019)
  • How to Reset CMDOP in CMAST (2019)

Memos/Bulletins

• Deployment of CMAST Bid Report Centralization - Phase II (January 2017)
• Completion of CMAST Bid Report Centralization – Phase II (November 2016)